Help for the TryTrack iOS app.
Player app support for schools, clubs and beta testers. Find answers below or contact our team if you need account or programme help.
Getting started
The TryTrack iOS app is for players in programmes that use TryTrack. Sign in with the same email and password your school or club gave you for the web portal.
- Requires iOS 17 or later.
- Your programme must have added you as a player before you can sign in.
- Coaches and staff should use the web portal for admin tasks.
Common questions
I cannot sign in — what should I check?
Confirm you are using the email address your school or club registered for you. Reset your password on the TryTrack portal if needed, then try again in the app. If your programme has not yet created your player account, contact your coach or programme administrator first.
My role is not supported in the app
The iOS app currently supports player, coach, director and biokineticist memberships. Parents and other roles should use the web portal. If you believe your role is wrong, ask your programme administrator to review your membership.
Push notifications are not arriving
Open Profile → Push notifications in the app and ensure notifications are enabled. Also check iOS Settings → Notifications → TryTrack. TestFlight and App Store builds require notification permission on the device. Your coach or programme must have notifications enabled on the platform side as well.
Wellness check-in or training RPE will not save
Make sure you have an internet connection. Wellness can only be submitted once per day — if you already checked in today, the app will show your existing entry. For persistent errors, sign out and sign back in, then contact us with your account email and a screenshot if possible.
Face ID or Apple Health is not working
Face ID and Apple Health are optional. Enable them from Profile in the app. If iOS denied permission earlier, open Settings → TryTrack and allow Face ID or Health access, then return to the app.
How do I switch organisation or team?
If you belong to more than one TryTrack programme, use the organisation switcher on Profile. If you only see one option, your other invite may still be pending — accept it from the invitation screen after sign-in.
TestFlight beta testers
Thank you for testing the TryTrack iOS app before wider release. When reporting an issue, please include:
- Your TryTrack login email (not your password).
- Device model and iOS version.
- App build number from Profile (or the TestFlight build number).
- Steps to reproduce the problem and screenshots if possible.
You can send feedback by email or use the Send Beta Feedback option in TestFlight. Critical login or data issues should be emailed directly so we can respond quickly.