Legal

Cookie Policy

Version 1.0
Effective Date: 2026-06-01
Last Updated: 2026-06-01

1. Introduction

This Cookie Policy explains how TryTrack uses cookies and similar technologies on the TryTrack website and Platform.

Cookies help us:

• Provide secure access to the Platform;
• Maintain user sessions;
• Improve functionality and performance;
• Understand how the Platform is used;
• Enhance the overall user experience;
• Support security and fraud prevention measures.

By using the TryTrack website or Platform, you acknowledge the use of cookies and related technologies as described in this Policy.

2. Website vs Platform

TryTrack operates both:

• A public website used by visitors, prospective customers, parents, schools, clubs, and sporting organisations; and
• An authenticated Platform environment used by authorised users.

Cookies and related technologies used within the authenticated Platform may differ from those used on the public website.

Certain Platform technologies are required for secure authentication, user sessions, security, and operational functionality and cannot be disabled while using the Platform.

3. What Are Cookies?

Cookies are small text files stored on your device when you visit a website or use an online platform.

Cookies allow websites and applications to:

• Remember user preferences;
• Maintain login sessions;
• Improve security;
• Analyse usage patterns;
• Support website functionality.

Similar technologies such as local storage, session storage, authentication tokens, and related technologies may also be used.

4. Types of Cookies We Use

Essential Cookies

Essential cookies are required for:

• User authentication;
• Login functionality;
• Session management;
• Security monitoring;
• Fraud prevention;
• Platform performance;
• Core website functionality.

These cookies cannot be disabled because TryTrack cannot operate correctly without them.

Functional Cookies

Functional cookies help:

• Remember user preferences;
• Improve usability;
• Maintain application settings;
• Enhance user experience.

These cookies are not generally used for advertising purposes.

Analytics Cookies

Where enabled, analytics technologies may be used to help us understand:

• Website traffic;
• Platform usage patterns;
• Feature adoption;
• Performance issues;
• Service improvements.

TryTrack may utilise:

• Firebase Analytics;
• Google Analytics; or
• Similar analytics tools.

Analytics information is generally aggregated and used for operational improvement purposes.

5. Cookie Summary

• Authentication Tokens — Essential — Firebase — Secure login and authentication — Session
• Session Storage — Essential — TryTrack — Platform functionality and state management — Session
• Security Monitoring Technologies — Essential — Firebase / Google — Security, fraud prevention and protection — Session / Persistent
• Analytics Technologies — Analytics — Firebase Analytics / Google Analytics — Usage analysis and service improvement — Up to 12 months
• Payment Session Technologies — Essential Third Party — PayFast — Payment processing and fraud prevention — Session

Actual cookie names, durations, and technologies may vary depending on platform updates and third-party provider requirements.

6. Third-Party Services

TryTrack may utilise trusted third-party providers that use cookies or similar technologies in connection with their services.

Examples may include:

• Firebase Services;
• Google Cloud Services;
• Google Analytics;
• Authentication providers;
• Security and monitoring services.

These providers maintain their own privacy and cookie policies.

7. Payment Services

TryTrack may utilise authorised payment providers such as PayFast.

When users are redirected to a payment provider’s environment, that provider may place cookies or use tracking technologies necessary for:

• Payment processing;
• Fraud prevention;
• Security;
• Transaction management.

TryTrack does not control cookies placed by third-party payment providers.

Users are encouraged to review the privacy and cookie policies of the relevant payment provider.

8. Cookie Consent

Where required by applicable law, users may be presented with a cookie consent banner or preference centre when visiting the TryTrack website.

Users may be given the ability to:

• Accept all cookies;
• Accept only essential cookies;
• Reject non-essential cookies where available;
• Manage cookie preferences.

Essential cookies necessary for security, authentication, fraud prevention, and core platform functionality may be used without consent where permitted by applicable law.

Where consent is collected, TryTrack may retain consent records and preference settings for compliance and audit purposes.

9. Managing Cookies

Most web browsers allow users to:

• Accept cookies;
• Reject certain cookies;
• Delete stored cookies;
• Manage cookie preferences;
• Receive notifications when cookies are used.

Disabling certain cookies may affect website functionality, login capabilities, security features, and user experience.

10. Do Not Track Signals

Some browsers provide a “Do Not Track” setting.

At present, TryTrack does not respond differently to Do Not Track signals because no uniform industry standard currently exists for interpreting such signals.

Users may manage cookies directly through browser settings where available.

11. Data Protection

Information collected through cookies and similar technologies is processed in accordance with:

• The TryTrack Privacy Policy;
• POPIA; and
• Other applicable privacy legislation.

Where personal information is processed through cookies, TryTrack applies reasonable safeguards to protect such information.

Users may exercise applicable privacy rights relating to information collected through cookies by contacting the Information Officer using the details contained in the TryTrack Privacy Policy.

12. Changes to this Cookie Policy

TryTrack may update this Cookie Policy from time to time.

The Version Number, Effective Date, and Last Updated date appearing at the top of this Policy indicate when material changes were introduced.

The latest version will always be available through the TryTrack website.

13. Contact Information

For questions regarding this Cookie Policy or the processing of personal information, please contact:

Information Officer
Manzel Ferdinand Oelofsen

Email: info@trytrack.co.za
Website: www.trytrack.co.za

For additional information regarding privacy practices, please refer to the TryTrack Privacy Policy.

14. Governing Law

This Cookie Policy shall be governed by the laws of the Republic of South Africa.

Users located outside South Africa may have additional rights under applicable international privacy legislation.