Legal

Privacy Policy

Version 1.0
Effective Date: 2026-06-01
Last Updated: 2026-06-01

1. Introduction

TryTrack respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA") and other applicable privacy legislation.

This Privacy Policy explains how TryTrack collects, uses, stores, protects, and processes personal information through the TryTrack website, the TryTrack platform, authorised schools, clubs, academies, sporting organisations, and related support services.

By accessing the TryTrack website or platform, you acknowledge this Privacy Policy and the lawful processing of personal information as described herein.

2. Information We Collect

Account Information

• Full name
• Email address
• Contact details
• User credentials
• Account preferences

Organisation Information

• School details
• Club details
• Team information
• Administrative records

Player Information

• Attendance records
• Team participation information
• Performance-related information
• Training records

Wellness & Injury Information

Certain wellness and injury-related information may constitute special personal information under POPIA.

• Wellness check-in information
• Fatigue indicators
• Recovery information
• Injury status
• Return-to-play information

Where special personal information is processed, explicit consent is obtained from the data subject or, where the data subject is a minor, from a competent person or authorised organisation acting with lawful authority in accordance with POPIA and applicable organisational requirements.

3. How We Use Information

• Provide access to the TryTrack platform
• Manage teams, players, and organisations
• Monitor attendance, wellness, and participation
• Generate reports and operational insights
• Support player welfare and readiness monitoring
• Process subscriptions and payments
• Communicate with authorised users
• Provide technical support and customer service
• Conduct beta testing activities
• Evaluate and improve platform functionality
• Improve platform security
• Meet legal and regulatory obligations

4. Legal Basis for Processing

Contractual Necessity

Where processing is required to provide platform services.

Consent

Where consent is required, including certain wellness and injury-related information.

Legitimate Business Interests

For operational, security, reporting, service improvement, and platform management purposes.

Legal Obligations

Where processing is required by applicable law.

5. Minors

TryTrack is frequently used by schools, clubs, and sporting organisations involving minors.

Parents, guardians, schools, and clubs are responsible for ensuring that appropriate consent and lawful authority exist for information relating to minors.

TryTrack acts solely as a technology platform provider and does not assume guardianship, supervisory, healthcare, coaching, or safeguarding responsibilities.

6. Access to Information

Access to information is controlled through role-based permissions.

Information may only be accessed by authorised directors, coaches, administrators, biokineticists, players, and organisation representatives in accordance with their assigned permissions and operational responsibilities.

7. Third-Party Service Providers

TryTrack may utilise trusted third-party service providers for infrastructure and operational support, including:

• Google Cloud Services
• Firebase Services
• Payment providers
• Email delivery services
• Security and authentication services

Where third-party operators process information on our behalf, appropriate contractual and security measures are maintained.

TryTrack remains the Responsible Party for personal information processed through the platform.

8. Payments

Payments may be processed through authorised third-party payment providers.

TryTrack does not store credit card information, banking credentials, or payment card details on its systems.

Payment processing remains subject to the privacy and security policies of the relevant payment provider.

9. Cookies & Website Technologies

The TryTrack website may use essential cookies, session storage, local storage, security-related technologies, authentication technologies, and Firebase-related technologies where required for platform functionality.

These technologies assist with website functionality, user authentication, security, performance monitoring, and user experience improvements.

Additional information is available in the TryTrack Cookie Policy.

10. Data Security

TryTrack implements reasonable technical and organisational safeguards to protect information, including:

• Secure authentication
• Role-based access controls
• Encrypted cloud infrastructure
• Access logging
• Security monitoring
• Data backup and recovery procedures

While no system can guarantee absolute security, TryTrack takes reasonable measures to protect information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

11. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected.

• Active user accounts — duration of active account
• Inactive accounts — periodic review and removal where appropriate
• Sporting and operational records — retained where required for legitimate organisational, reporting, or historical purposes
• Security and audit logs — retained for security, compliance, and operational purposes
• Financial records — retained as required by applicable law

Information may thereafter be deleted, anonymised, archived, restricted, or securely destroyed where appropriate.

12. Cross-Border Processing

Certain information may be processed or stored outside South Africa through authorised cloud infrastructure providers.

Where cross-border processing occurs, TryTrack takes reasonable steps to ensure that appropriate safeguards are maintained in accordance with POPIA and applicable law.

13. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Object to certain processing activities
• Withdraw consent where processing is based on consent

Withdrawal of consent shall not affect processing already lawfully performed.

To exercise any of these rights, including withdrawal of consent, please contact the Information Officer using the details provided in Section 17.

14. Data Breaches

If TryTrack becomes aware of a data breach affecting personal information, reasonable steps will be taken to investigate, contain, and address the incident.

Where required by law, affected parties and relevant authorities will be notified as soon as reasonably possible following discovery of a reportable incident, with a target of notification within seventy-two (72) hours where reasonably practicable.

15. Updates to this Privacy Policy

TryTrack may update this Privacy Policy from time to time.

Material changes may require renewed acknowledgement or consent where required by law.

The latest version will always be available through the TryTrack website and platform.

16. Complaints

If you believe that your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator of South Africa.

Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

17. Information Officer

Information Officer
Manzel Ferdinand Oelofsen

Email: info@trytrack.co.za
Website: www.trytrack.co.za

For privacy-related queries, requests, objections, complaints, or withdrawal of consent requests, please contact the Information Officer using the details above.

18. Governing Law

This Privacy Policy shall be governed by the laws of the Republic of South Africa.

Users located outside South Africa may have additional rights under applicable international privacy legislation.